Return & Warranty Policy

Return Policy & Procedure

Dentigo accepts eligible returns within 15 days from the date of purchase.

To request a return, please contact our Customer Service team by phone or email before sending any product back.

All returns must include proof of purchase, such as a sales invoice or receipt.

Returned products must be:

• New or unused
• Unopened and in the original packaging
• In resalable condition
• Returned with all original components and packaging

A 20% restocking fee applies to eligible products returned for a refund.

Return Shipping

For standard returns, including products ordered incorrectly or no longer needed, return shipping costs are the responsibility of the customer.

If a return is required because of a defective product, incorrect item shipped, or an error by Dentigo, Dentigo will provide a prepaid return shipping label at no cost to the customer.

Please contact Customer Service before returning any product so that the appropriate return instructions can be provided.

Refund Processing

Once an approved return is received and inspected, the refund will be processed within 5 days.

Additional processing time may be required by your bank, credit card issuer, or payment provider before the refund appears in your account.

Exchanges

Dentigo does not accept exchanges at this time.

If you need a different product, please return the eligible item according to the return policy above and place a new order.

Warranty Exclusions

Warranty coverage does not apply to:

• Normal wear and tear
• Misuse, mishandling, or improper care
• Unauthorized repairs or modifications

Limitation of Liability

Dentigo is not liable for:

• Indirect, incidental, or consequential damages
• Loss of product value or usage
• Damage resulting from improper setup, installation, sterilization, or use